Refund & Cancellation Policy

If for any reason you are not completely satisfied with your Lesson Gift Voucher purchase we will give you a 7 day money-back guarantee from the time of purchase – provided the voucher has not yet been used to redeem any lessons. Please email us at admin@melodique.com.au within that time so that we can resolve any problems.

Lesson Gift Vouchers must be fully redeemed within a period of 6 months of the date of purchase. If a time-slot cannot be agreed upon for the lessons within that 6 month period, the fee/s paid for the gift voucher/s will be forfeited.

When using a Lesson Gift Voucher to book, please be aware that lessons must be booked within a single season at a minimum rate of 1 lesson per week.

Melodique reserves the right to deliver any and all services, online. Due to Covid-19, you must be equally prepared to receive your services online. There will be be no refunds, credits, deferrals, or makeup lessons given for refusal to participate online.

Once payment has been received you will be contacted within 2 working days to arrange booking of the lessons you have purchased.

If a time-slot cannot be agreed upon for your lesson/s, the fee paid for the unattended lesson/s will then be refunded within 7 working days.

Please be aware that lessons must be booked within a single season at a minimum rate of 1 lesson per week.

Melodique reserves the right to deliver any and all services, online. Due to Covid-19, you must be equally prepared to receive your services online. There will be be no refunds, credits, deferrals, or makeup lessons given for refusal to participate online.

It is assumed that the time-slot/s for (a) lesson/s purchased via Invoice, Stripe, Bank Transfer, Qoin, or Subscription have already been agreed upon and booked. There is no ‘cooling off period’ for lessons purchased via this method.

Payments made via bank transfer must be made within 3 working days of the initial lesson and if requested a receipt of payment must be emailed to admin@melodique.com.au.

Please be aware that lessons must be booked within a single season at a minimum rate of 1 lesson per week.

Melodique reserves the right to deliver any and all services, online. Due to Covid-19, you must be equally prepared to receive your services online. There will be be no refunds, credits, deferrals, or makeup lessons given for refusal to participate online.

While a student normally attends lessons on a regular (weekly) basis, at times, attendance of a particular lesson becomes impossible.
Reasons can be twofold – teacher absence or student absence. In case of a teacher absence, Melodique will inform you as soon as possible.
In case of a student absence, please inform Melodique as soon as you become aware of the given situation (where the student cannot attend a particular lesson that you paid for).

We categorize the missed lessons as follows:

1. A lesson is cancelled by you, with at least a 24 hour notice:

• The cancelled lesson will be replaced with a make-up lesson
• You may have 3 such cancellations within a season
• A missed lesson cannot be held as an additional lesson after a given pre-paid period (usually specified in your invoice)
• Make-up lessons cannot be carried over beyond the end of a season
• It is your responsibility to request a make-up lesson by emailing admin@melodique.com.au or texting 0422 606 639 during business hours

2. A lesson is cancelled by you, with less than 24 hour notice:

• Due to the short notice, no credit can be given
• The unattended lesson will not be replaced and no make-up lesson is owed
• The fee paid for the unattended lesson is forfeited

3. A lesson is not cancelled by you, but the student is a “No-Show”:

• Due to the complete lack of notice, no credit is given
• The unattended lesson will not be replaced and no make-up lesson is owed
• The fee paid for the unattended lesson is forfeited

4. You contact during the missed lesson, informing of non-attendance

• Due to the complete lack of an advanced notice, no credit is given
• The unattended lesson will not be replaced and no make-up lesson is owed
• The fee paid for the unattended lesson is forfeited

5. The student arrives late for the lesson, with or without advanced notice

• No credit is given for the missed time
• The lesson will not be extended beyond it’s scheduled end-time
• If the student is more than 15 minutes late, the lesson may not be held at all and no credit is owed

6. Multiple, subsequent lessons cancelled with at least 1 month notice (eg. planned overseas trip)

• A number of lessons equal to the missed lessons will be scheduled in the weeks prior, at the studio’s convenience, lest the fee/s paid for the cancelled lesson/s will be forfeited
• Lessons are discontinued with a possible re-enrolment; however, we may be unable to provide the time slot originally held

7. Multiple, subsequent lessons cancelled due to long term illness

• Lessons are discontinued with a possible re-enrolment; however, we may be unable to provide the time slot originally held
• If a time-slot for re-enrolment cannot be agreed upon, the fee/s paid for the unattended lesson/s will then be forfeited

8. Instructor Absence

• Credit for a full make-up lesson is given within a season

Other Policies:

10. Advanced Make-Up Lessons

• We reserve the rights to schedule advanced make-up lessons for lesson(s) that you may cancel in the future.
• Should you end up not cancelling any lessons through the whole season, the season will be truncated by the number of advanced make-up lessons held.

11. Discontinuation of Lessons

• Please give us a 1 week written notice – to admin@melodique.com.au – with respect to no longer wishing to continue taking lessons.
• Any post dated cheques held or fees already received for lessons that are being cancelled will not be returned.

12. Next Season Reservation

• Any reservation payment for the next season made at the end of the previous season is non-refundable

13. Payment Commitment

• While a student normally attends lessons on a regular, weekly basis within a season, a minimum payment is owed within a season – the specifics of which (the amount owed, by when the amount is due, and the duration of the season) are defined on your invoice

14. Covid-19 & Online Services

• Melodique reserves the right to deliver any and all services, online. Due to Covid-19, you must be equally prepared to receive your services online. There will be be no refunds, credits, deferrals, or makeup lessons given for refusal to participate online.